Jacada's Visual IVR solution is now available for customer demonstrations using the Cisco dCloud demonstration platform.
The Cisco dCloud is a self-service demonstration environment that provides customers and partners a fully implemented and scripted customer care demonstration environment that is continually upgraded to be able to demonstrate the latest functionality and scenarios as new contact center product releases come out.
The Jacada Visual IVR solution has integration capabilities with both the Cisco Unified Contact Center Enterprise (UCCE) and the Cisco Unified Customer Voice Portal (CVP), as well as with the Finesse agent desktop. Jacada's solution also integrates with Cisco's Context Service, a cloud-based omnichannel customer journey repository that logs interactions between businesses and their customers. This context information can be used to personally greet inbound contacts, route contacts to more appropriate queues, and provide customer care agents with a history of the customer's journey.
"As a Preferred Solution Partner within the Cisco Solution Partner Program, it is important that our solutions are easily demonstrable by our associates, Cisco customers, and our partners anywhere they go," said David Stallings, Jacada's assistant vice president of Cisco partnership, in a statement. "Cisco has been central to many historic changes in technology and having Jacada Visual IVR available through their Marketplace and in the dCloud, speaks volumes for the credibility and sound innovation of Jacada's solution."