Jacada Becomes a Cisco Preferred Solution Partner

Jacada is now a Preferred Solution Partner within the Cisco Solution Partner Program.

Jacada Visual IVR works with the Cisco Unified Customer Voice Portal (CVP) to re-use and extend applications already deployed.

"The technology team at Jacada continuously sets the bar in the visual IVR market by deploying solutions that enhance platforms such as the Cisco Voice Portal," said Guy Yair, co-CEO of Jacada, in a statement. "Jacada is invested in providing customer engagement technology, such as our unified agent desktop and customer interaction solution,s including our Workspace and Visual IVR offerings. Adding Cisco certification to our solutions provides our customers and partners assurance that we know and understand their chosen technologies."

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, Jacada has achieved Cisco compatibility certification on at least one solution and can provide its customers with 24-hour, seven-days-a-week customer support.