>Amazon Web Services (AWS) has named Interactive Intelligence Group, a provider of cloud services for customer engagement, collaboration, and communications, as an Advanced Technology Partner in the AWS Partner Network (APN).
Interactive Intelligence's latest cloud services are delivered from its PureCloud platform, a cloud platform using microservice architecture built atop the AWS Cloud.
"Few, if any contact center market leaders are willing to build a completely new cloud platform, and a completely new set of applications to deliver a truly superior customer experience," said Keith Dawson, Ovum's principal analyst for customer engagement, in a statement. "But Interactive Intelligence has done just that with its PureCloud platform. By combining the unique advantages of microservice architecture running on AWS, with rich omnichannel customer engagement, communications, and collaboration services, the company has seriously raised the bar for competitors."
"We purpose-built our PureCloud platform to take full advantage of the AWS architecture, which gives customers maximum security, reliability, scalability, and deployment flexibility," said Steve Vaughan, Interactive Intelligence's vice president of global partner and field marketing, in a statement. "Working with AWS, we're excited to give organizations a totally unique cloud solution designed to meet the customer service expectations of today's Millennial and tomorrow's digital native."
The PureCloud platform delivers the following capabilities:
- Omnichannel routing;
- Speech-enabled interactive voice response (IVR);
- Call recording, quality management and reporting;
- Outbound and predictive dialing;
- CRM integrations;
- Graphical scripting;
- Chat;
- Video conferencing;
- Desktop and file sharing;
- Corporate directory; and
- IP PBX.
The APN is a global partner program that helps partners build a successful AWS-based business by providing technical, marketing, and go-to-market support. Of the tens of thousands of members of the APN, only a small fraction have achieved Advanced Technology Partner status.
As an APN Advanced Technology Partner, Interactive Intelligence has access to a variety of tools, training, and support to further enhance its PureCloud platform.