Indosoft Previews Upcoming Release of Contact Software Suite



Indosoft has previewed the upcoming release of its next-generation software, integrating unified communications (UC) and customer relationship management (CRM). The new release will be available March 31.

Built on top of Q-Suite 6, this release offers full integration with Web chat, SMS, and email. Users will be able to switch from taking a phone call to handling Web chat, email, or text. It offers an on-the-go interface that allows users to keep their session from one device to the next.

Other aspects of the new release include the following:

  • WebRTC support, which allows the deployment of telephony services throughout the organization.
  • An application server to handle signaling between the agent screens and the back end.
  • Decoupling the consumer-facing front end from the Q-Suite powered back end to ease integration, customization, and updates.

"Unified communications are no longer just the responsibility of the call center," said Indosoft CEO Gabe Bourque in a statement. "Businesses can enjoy greater accessibility of unified communications. Better integrated CRM along with WebRTC technology improves the efficiency of the customer-facing side of business."


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Posted August 05, 2015