IPitomy Communications, a subsidiary of Clarion Communications, a unified communications-as-a-service and managed service provider, released a set of enhanced artificial intelligence tools, called Resolvix, for use with its UCaaS platform.
Resolvix powers AI voice and chat agents for customer experience. Features include the following:
- 24/7 coverage for calls and website live chat;
- Lead qualification with intake;
- Scheduling/next-step automation; and
- Natural, business-specific dialogue with multilingual capability.
"Our customers are looking for practical ways to use AI to improve their customer experiences and employee productivity without adding complexity," said IPitomy CEO Joseph Haines, Sr., in a statement. "Our strategy has been to build a unified platform that brings together communications, customer engagement and AI, making it easier for customers to achieve exceptional outcomes."