HireIQ Partners with Genesys

HireIQ's artificial intelligence-driven software-as-a-service (SaaS) recruitment solution for contact center agents is now available on Genesys' AppFoundry, a dedicated customer experience marketplace.

Through the partnership with Genesys, organizations using the Genesys PureEngage, PureConnect, or PureCloud platforms can now also leverage HireIQ to automatically assess candidates using voice characteristics and predictive analytics to identify the right talent for the right job.

HireIQ leverages machine learning to automate the interview process for hiring contact center agents, providing predictive capabilities that identify candidates who will exceed performance objectives and reduce attrition.

"Partnering with Genesys enables call centers to truly optimize their workforce by adding selection to the industry's historical focus on job execution," said Paul Noone, CEO of HireIQ, in a statement.

"It's exciting to see AppFoundry partners like HireIQ leveraging the Genesys Customer Experience Platform in creative ways to help consumers connect with businesses when and how they need to, and on their terms," said Jim Kraeutler, vice president of independent software vendor and technology alliances at Genesys, in a statement. "Making it easy for organizations to harness technologies like the HireIQ solution is a critical component to helping them deliver a higher standard of customer experience."