Helpshift, provider of a customer support platform for mobile, has launched on the Salesforce AppExchange.
Helpshift offers a fully native support experience on mobile. Its in-app software development kit now integrates with the Salesforce.com Service Cloud, giving joint customers access to mobile-first support tools, such as In-App Chat, Searchable FAQs, In-App Campaigns, and In-App Surveys.
"As more big businesses continue to leverage mobile as a new strategic channel, providing a complete support experience in-app has become a clear need, as well as a competitive advantage. Our relationship with Salesforce is a win for the whole industry, as more brands and their app developers, product managers, and marketers can reap the benefits of our combined strengths for mobile users," said Abinash Tripathy, CEO and co-founder of Helpshift, in a statement.
"Companies are looking to transform the way they connect with customers, partners, and employees to thrive in today's connected world," said Ryan Ellis, vice president of product management for Salesforce.com's AppExchange, in a statement. "By leveraging the power of the Salesforce App Cloud, Helpshift provides customers with the proven social, mobile, and connected cloud technologies to accelerate business success."
Helpshift is installed in more than 1.3 billion mobile devices worldwide and gives businesses the power to support their mobile customers through fully native support solutions.