Helpshift Launches Partner Program

Helpshift, providers of an artificial intelligence-powered conversational messaging platform, today launched the Helpshift Partner Program.

"This new partner program represents a unique opportunity for services companies looking to help their clients transform to support the digital economy," said Chuck Coulson, vice president of business development and alliances at Helpshift, in a statement. "With the Helpshift API and other developer tools, we are laying the groundwork for a new ecosystem that will add significant value to the Helpshift platform and, most importantly, to our customers."

Through the new partner program, Helpshift customers now have access to additional services, including the following: 

  • Migration;
  • Implementation;
  • Change management;
  • Integration; and
  • Other value-added services 

Helpshift services partners include 5CA, Goodbay Technologies, ModSquad, and Keywords Solutions. These partners provide support to Helpshift customers who want to implement the Helpshift platform but do not have the development resources or domain expertise to get started on their own. 

"5CA chose to partner with Helpshift because they make it easy to deliver quality conversational support," said Peter Gerson, vice president of sales and business development at 5CA, in a statement. "Helpshift's messaging-first approach and focus on AI and automation capabilities really help drive efficiency without compromising the quality of the customer experience. We've enjoyed working with Helpshift these past few years and look forward to an even closer relationship in the years to come." 

Helpshift technology partners include Directly, Limitless, Playvox, and Unbabel. These partners provide extensions to the Helpshift platform or integration to other systems, such as CRM, order management, and telephony platforms. 

"From the very beginning, we loved the unique value proposition Helpshift offers customers," said Edmund Ovington, vice president of global alliances at Unbabel, in a statement. "We had some things in common, including the gaming and retail verticals and the shift toward messaging in customer service. We knew Helpshift was the right partner for us, and we are excited to join forces."