HP Autonomy Collaborates with Workforce Management Software Group



HP Autonomy has partnered with the Workforce Management Software Group, a developer and provider of the Community workforce management solution, to help HP Autonomy Qfiniti customers improve contact center efficiency and performance and lower overall staffing costs.

Workforce Management Software Group’s (WFMSG) Community solution enables organizations to improve efficiency, increase employee productivity and control the expenses associated with staffing in the contact center. By integrating these capabilities into HP Autonomy Qfiniti, users can conduct multi-skilled forecasting and scheduling optimization, and better manage the dynamics of fluid customer and agent behaviors, such as spikes in call volume and schedule exceptions.

Autonomy Qfiniti offers a single intelligent platform for multichannel contact centers, which enables organizations to deliver consistent and effective customer service and engagement. Autonomy Qfiniti is part of the HP Autonomy Marketing Optimization Suite, a modular and cloud-based offering that allows marketers to understand, attract, engage and convert customers in real time. The HP Autonomy Marketing Optimization Suite includes solutions for Web experience management, rich media management, Web site optimization, social media analytics and contact center management, and allows marketers to follow the full customer journey through multiple touch points on a single platform.