Gryphon, a contact governance solutions provider, has made Gryphon ONE available on the Genesys AppFoundry, a marketplace of solutions for customer and employee experiences.
Gryphon ONE helps Genesys customers operationalize governance, risk, and compliance (GRC) directly within their outbound workflows. This real-time governance layer evaluates automated outbound dialing against the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), Do Not Call (DNC) registries, and state-specific standards before they occur.
This integration incorporates Gryphon's litigator defense into Genesys Cloud workflows. By using a single decision engine, companies can align compliance logic to both live and AI agents for automated outbound dialing.
"As enterprises blend human-led and AI-augmented outreach, GRC can't be a manual afterthought," said Clay McNaught, CEO of Gryphon, in a statement. "By bringing Gryphon ONE to the Genesys AppFoundry, we are providing a 'zero IT friction' path for organizations to go faster, transforming compliance from a roadblock into a strategic growth engine."