Genesys Goes Live with Genesys Cloud

Genesys has debuted Genesys Cloud, a portfolio of cloud solutions for contact centers and customer engagement that addresses the unique customer engagement needs of companies of all sizes that require highly scalable and customized environments.

Genesys Cloud consists of two offers: the newly available Platform On-Demand, which delivers the full capabilities of the Genesys platform from the cloud; and Solutions On-Demand, which delivers the recently acquired Angel cloud solutions for smaller contact centers and IVR for self-service.

The new Genesys Cloud Platform On-Demand supports an unlimited number of users with flexible deployment scenarios, including a cloud-only model and a hybrid cloud model, which can blend on-premise and cloud-based solutions. The hybrid model provides the flexibility to integrate with existing on-premise Genesys-only or multi-vendor environments, allowing customers to migrate to the cloud at their own pace.

Genesys Cloud Platform On-Demand delivers to voice contact centers advanced self-service, proactive communications, speech analytics, workforce management, and multi-channel support for e-mail, chat and mobile. Both new and existing Genesys customers can add cloud solutions as their needs change and evolve. Genesys Platform On-Demand is fully managed by Genesys and supported by a robust, secure, and scalable platform.

Genesys Cloud Solutions On-Demand is based on the Angel contact center and IVR self-service solutions, and typically support up to 150 agents with unlimited IVR ports. Designed for rapid deployment with point and click configuration.

"Today's announcement signals a major disruption in the market for cloud-based contact center solutions," said Paul Segre, President and CEO, Genesys, in a statement. "Through acquisitions and internal innovation, Genesys has aggressively expanded its range of cloud solutions to ensure companies of all sizes can take advantage of world-class customer engagement combined with the benefits of rapid deployment and ease of use enabled by the cloud."