Genesys Acquires System Integrator CanaPlus Consulting



Genesys has acquired implementation partner CanaPlus Consulting (CanaPlus), a Singapore-based systems integrator that serves the Asia Pacific (APAC) region.  

CanaPlus expands Genesys’ reach in the APAC region supporting new and emerging markets, particularly in southeast Asia. This includes resources to serve customers in Malaysia, Indonesia, Thailand and the Philippines, with core operations in Singapore. CanaPlus also brings development expertise working with Genesys that have delivered customer experience innovation for regional customers ranging from video contact center and multimedia customer experience solutions to desktop integration.

“CanaPlus Consulting has been instrumental in the success of Genesys in the APAC region since their inception,” said Bruce Eidsvik, senior vice president, Asia Pacific, Genesys, in a statement. “We are excited about the additional talent and expertise that CanaPlus Consulting brings to help customers take their customer experience to new levels.”

The acquisition of CanaPlus Consulting marks the tenth acquisition Genesys has completed since it became a stand-alone enterprise through backing from Permira and Technology Crossover Ventures.