Genband Partners with Five9

Genband, a provider of real-time communications solutions, today announced a partnership with Five9, a provider of cloud software for the enterprise contact center market, to offer Genband's Kandy Unified Communications (UC), WebRTC (Web Real-Time Communications), and Wrapper (pre-developed applications) solutions to its contact center customers.

"More and more, enterprise customers are looking for innovative alternatives to traditional telephones or softphones for their contact center agents and are increasingly turning to WebRTC as the answer," said Wendell Black, vice president of global channels at Five9, in a statement. "Five9 is pleased to have found a partner in Genband with their Kandy platform, which delivers scalable and robust WebRTC endpoints for the highly demanding contact center environment. As a leader in the market providing a unified solution that delivers transformative business benefits, it was critical that we select a company that has a proven history of providing world-class RTC and UC technology."

"Five9 selected Genband and Kandy because of our extensive expertise in delivering cloud-based real-time communications capabilities across the globe and the ability to easily leverage our Kandy Business Solutions, WebRTC, and Kandy Wrappers to deliver a total solution offering," said John Ryan, senior vice president of the Americas sales at Genband, in a statement. "As cloud providers of market-tested and proven enterprise solutions, we have many synergies that allow us to deliver state-of-the-art UC services to contact centers globally."