GM Voices Teams Up with Automated Voice & Data for Contact Center Solutions

GM Voices, a provider of professionally-recorded voice prompts for technology applications, announced a partnership with Automated Voice & Data Solutions (AVDS), a provider of business voice over IP (VoIP) and interactive voice response (IVR) solutions, along with many additional voice and data services. The companies will work together to deliver turnkey communications solutions that combine world-class feature functionality with clear, friendly, and brand-consistent automated voice recordings.

GM Voices and AVDS are linked through a unique business relationship with Interactive Intelligence, a global provider of contact center, unified communications, and business process automation software. AVDS is an Interactive Intelligence Platinum Elite Partner—an exclusive channel partner status—and GM Voices is the voice partner of ININ in many languages for several flagship technologies. AVDS will now be able to bundle custom, company-specific voice prompt recordings into the greater IVR solution deployment, offering customers a single-voice user experience that will reduce live agent “zero-outs” and error messaging , and help companies achieve a faster ROI on their speech technology investment.

“Part of our vision for 2014-2015 has been to add to our portfolio in order to help our customers with a more comprehensive range of solutions, and so we are very pleased to partner with GM Voices in order to achieve our overall vision,” said Sharon Moon, president, AVDS, in a statement. “The fact that GM Voices has been the voice partner of Interactive Intelligence—and has a long record of successful implementations on this system was a compelling factor in our decision.”