Freshdesk Acquires Konotor

Freshdesk, a provider of cloud-based customer support software, has acquired Konotor, a mobile first user engagement platform. The acquisition comes on the heels of acquiring video chat and co-browsing platform 1CLICK and social recommendation app Frilp.

Konotor helps businesses engage with users in a proactive and contextual manner through features like rich two-way messaging, in-app support, and marketing automation. The company's customers include Target, Zomato, Times Internet, Faasos, and

"Mobile-first companies face a unique set of challenges in customer support and user engagement, creating the need for a different solution. Konotor has demonstrated significant early success in addressing this need by enabling marquee apps to engage better with their users. The addition of Konotor to our product suite will help us create powerful customer experiences," said Girish Mathrubootham, CEO of Freshdesk, in a statement.

"We have been working with the Freshdesk team for a while and share a similar vision and passion for improving customer experience," said Srikrishnan Ganesan, co-founder of Konotor, in a statement. "Coming together with Freshdesk, we will be able to invest more in our technology and leverage Freshdesk's expertise in customer support. Together we aim to help businesses engage and support their app users."