Fonolo Rated Avaya-Compliant



Fonolo, a provider of cloud-based call-back solutions for the call center, today announced that its In-Call Rescue solution is compliant with the IP Office Platform from Avaya. In-Call Rescue replaces hold time with a call-back.

The application is now compliance-tested by Avaya for compatibility with Avaya IP Office Server Edition using SIP Trunks. Avaya IP Office is a midmarket business communications solution blending telephony, messaging, conferencing, contact center, video, and unified communications all in one platform.

"We're excited to achieve compliance with Avaya IP Office," said Shai Berger, Fonolo's CEO, in a statement. "This allows Fonolo to continue to deliver a valuable solution that helps businesses manage the increasing demands of their contact centers, while making it easy for them to add call-backs to their call centers, websites, and mobile applications."

Fonolo is a Technology Partner in the Avaya DevConnect program, an initiative to develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Technology Partner, Fonolo is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya-compatible.