Fonolo Expands Customer Portal

Fonolo, a provider of cloud-based call-back solutions for the contact center, has updated its Customer Portal with enhanced scheduled call-backs, simplified configuration for international call centers, an expanded API for custom integrations, and real-time call-back alerts.

"Our portal has always been an effective way for call centers to manage customer call-backs," said Mike Pultz, chief technology officer at Fonolo, in a statement. "By expanding on existing features and applying feedback from our customers contact centers can now realize even more value from Fonolo call-backs."

Fonolo's customer portal is also a way for call center managers to share metrics, keeping agents engaged with their performance levels.