Five9, a cloud contact center solutions provider, is partnering with Mitel, a business communications provider, whereby Mitel will now feature the Five9 Intelligent Cloud Contact Center as its exclusive contact center as a service (CCaaS) partner for its worldwide client base.
"Organizations across various industries and geographies rely on Mitel for their communication and collaboration needs and, for many of them, contact center plays a critical role in the overall communications experience," said Graham Bevington, executive vice president of the Transformation Office at Mitel, in a statement. "Five9's intelligent cloud contact center suite, strength in the enterprise market, and customer-centric values are a perfect complement to Mitel's contact center offering. We look forward to working closely with the Five9 team to help customers differentiate themselves through more human, empathetic customer engagement experiences, which are vital to building loyalty, trust and, ultimately, business success."
Through the partnership Mitel's global customer base and partners will also have access to the full breadth of the Five9 product portfolio, including the core Five9 Platform, Workforce Optimization (WFO), Intelligent Virtual Agents (IVA), Agent Assist, and Workflow Automation (WFA).
"As Five9 continues to accelerate our international business, aligning ourselves with partners proven to be leaders in their field and dedicated to innovation is crucial for mutual success," said Dan Burkland, president of Five9, in a statement. "We are excited to announce our partnership with Mitel as their exclusive cloud contact center partner offering. Our integration is live today, and customers are already experiencing the joint value of our combined solution."
"Changing customer expectations require organizations to find better ways to improve the customer experience, and a tightly integrated UCaaS and CCaas solution helps contact center agents and subject matter experts throughout the organization join forces to resolve customer requests quickly and efficiently," said Blair Pleasant, president and principal analyst of COMMfusion, in a statement. "Integrating Five9's best-of-breed CCaaS solution with Mitel's cloud and on-premises communications solutions will benefit both channel partners and customers, improving the way employees communicate and collaborate without compromising the personalized, frictionless experience expected by consumers."