Five9, a provider of cloud contact center software and gold-level member of Oracle Partner Network (OPN) announced that Five9 cloud contact center software is now available in the new Oracle Cloud Marketplace.
The Oracle Cloud Marketplace is a global marketplace where partners can publish applications and customers can browse through and discover new solutions that extend Oracle Cloud applications to address their business needs. Oracle Cloud customers can now quickly and easily access detailed Five9 product information, user ratings and reviews in the Oracle Cloud Marketplace.
By connecting Five9 to Oracle Service Cloud, enterprises can access new functionality with embedded telephony controls that can enhance customer service agent desktops. This includes:
- Automatic CTI screen pops on Oracle Service Cloud desktop; coupled with call delivery, agents can get the relevant information needed to actively engage with customers.
- Softphone telephony capabilities, such as click-to-dial, right at the agents fingertips.
- An intuitive interface that does not involve switching screens.