Firstsource Solutions, a global provider of business process outsourcing (BPO) services, has launched a new Webchat product, FirstChat, a Web-based customer engagement solution.
Companies can leverage FirstChat across a wide range of areas including customer acquisition, online sales, customer service, technical support, and retention. FirstChat combines a Webchat technology platform with expert customer service advisors who can guide and support consumers online to find information on the client’s Web site and resolve their issues. The solution can deliver chats on the desktop as well as mobile and tablet devices, can also combine multi-media such as text, graphics and video to provide easy to understand communications.