Engagor Mobile Launches 24/7 Social Media Management Solution

Engagor, a platform for real-time customer engagement, social media monitoring and analytics, has released Engagor Mobile, an iOS app that lets brands and enterprises engage in on-the-go social customer service 24/7.

The platform allows social media teams to manage their inboxes, interact with customers, view analytics, collaborate with social team members and more – all from their iOS mobile device. Engagor monitors millions of sources across the social Web, in more than 180 languages, to track all relevant conversations about brands, products, competitors and industries. Analytics provide precise reports on a company’s online reputation, customer engagement, social campaigns, social profiles and more. Engagor makes it easy for social media teams to engage with social audiences through real-time workflow capabilities, built-in social CRM, team collaboration tools and now a mobile app.

The company said that according to recent research, 42 percent of consumers expect companies to respond within sixty minutes, even at night and on the weekends. Engagor Mobile extends “business hours,” so brands never miss an important message, and customers never feel ignored. It’s also easy-to-use and syncs with the Web platform in real-time, providing a seamless experience when switching from mobile to web.

“Engagor Mobile lets users manage their brands anytime, anywhere,” said Folke Lemaitre, CEO,  Engagor, in a statement. “Now you can collaborate remotely, immediately approve timely social responses, or communicate directly with your social audience using your iOS device.”

Engagor Mobile runs on the same powerful functionality as the Web platform, so users can expect all the robust features they are already familiar with, including the ability to immediately:

  • Publish a message on one or all social channels
  • Engage with customers
  • Access contextual information on social users
  • Search for conversations and brand mentions
  • Collaborate with team members and make assignments
  • Approve social content from team members