Enacomm, a provider of customer experience solutions for the financial services industry, has signed a reseller agreement with FoneLogix, an Atlanta-based provider of cloud-hosted VoIP phone systems, solutions, and support.
Through the partnership, FoneLogix's bank and credit union customers will be able to take advantage of Enacomm's VPA (Virtual Personal Assistant) Conversational Banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
"FoneLogix helps financial institutions set themselves apart from their competition by being on the leading edge of next-generation communications technology," said Enacomm CEO Michael Boukadakis in a statement. "We're excited for FoneLogix to help us make Enacomm's best-in-class AI and biometric technology that powers conversational banking more widely available, especially with the digital voice assistant channel set to grow exponentially over the next five years."
Applying artificial intelligence, VPA works with other widely-used virtual assistants, such as Amazon Alexa and Google Home. Using Enacomm's hosted systems, authenticated users can gain access to their financial accounts with the sound of their voices. The Enacomm Financial Suite provides a range of software, from voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm's IVR solution uses customer intelligence to direct calls, personalization, and context preservation.
"Consumers are ready for conversational banking, as their rapid adoption of voice assistant devices and preferences regarding customer service channels show," said Mitchell Bridges, FoneLogix's principal and vice president of sales and marketing, in a statement. "We look forward to putting Enacomm's advanced service technologies in the hands of our clients so they can offer a modern customer experience and exceed the expectations of their patrons."