Edify Labs has introduced its global business communications and collaboration platform, Edify, a cloud-based tool that combines communications platform as a service (CPaaS), contact center as a service (CCaaS), and unified communications as a service (UCaaS)/PBX platforms with customer success tools and a single dashboard."
"For years, businesses have been forced into a corner, paying millions of dollars a year to maintain legacy on-premises solutions that lack key functionality and the holistic perspective today's marketplace demands. That's why we created Edify," said Edify co-founder, Cameron Weeks in a statement. "Before now, there was an enormous capability gap between new solutions designed for small businesses and legacy industry solutions designed to support the enterprise. Edify is an innovative, flexible, and reliable proprietary communication platform that can revolutionize business communications, both customer-facing conversational CXas well as what goes on behind the scenes."
Edify offers the following features and functionality:
- Full customizability and seamless scalability;
- Channel-agnostic cross-department collaboration;
- Frictionless transfer between bots and humans;
- Real-time streaming data for voice, video, chat and screen sharing;
- Real-time communication APIs for voice, video, messaging, and learning-powered trend analysis;
- Contact center functionality, including ACD, omnichannel, coaching, and training;
- Customer engagement behavior and history tracking, Knowledge Base and chat bot;
- Edify's proprietary UC/CC application, Communication API Platform, and Telecom Network; and
- 256-bit encryption.
"We had a vision, and we brought it to life with Edify—a platform we know speaks for itself and will give the established players a force to contend with," said Edify co-founder Bracken Fields in a statement. "The team at Edify believes so strongly in the software, we want everyone to try it with no barriers to entry. This is why we're offering customers their first five users for FREE forever. Once people get their hands on it, there will be no turning back."