EdgeVerve Launches AssistEdge Engage

EdgeVerve Systems, a subsidiary of Infosys, has launched AssistEdge Engage, an intelligent automation platform for contact centers.

AssistEdge Engage provides a unified dashboard, sentiment analysis, and assisted automation, all powered by artificial intelligence.

"In today's market, customer expectations from brands and service providers have increased manifold. It is imperative for organizations to own and retain the customers by providing superior experience across all touch points. Contact centers continue to face challenges in delivering exceptional customer experience due to a myriad of applications which they need to access to pull out customer information. AssistEdge Engage provides a refreshed 360-degree view of the customer to enable the agent to engage better, thereby resulting in an 8 percent increase in Net Promoter Score," said Atul Soneja, senior vice president and global head of Edge Products at Infosys.

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Posted July 02, 2019