Customer support platform provider Dixa has acquired knowledge management platform provider Elevio in a $15 million deal.
The addition of Elevio's knowledge platform helps agents and customers access the right customer support guides and content based on their specific query.
"Customer support agents still spend a lot of time helping customers with the same type of questions over and over again. Together with Elevio we are able to ensure that agents are given the opportunity to quickly replicate best-practice answers, ensuring fast, standardized, and correct answers for customers. Elevio is the world leader in applying machine learning to solve this problem," said Mads Fosselius, CEO of Dixa, in a statement.
"We're integrated with many customer support platforms, but we feel that choosing to become a part of Dixa is a natural next step, as we share the same vision of making customer support less frustrating and more meaningful," said Chris Duell, co-founder of Elevio, in a statement. "There's no company better at delivering multichannel customer support from a single screen than Dixa, and adding our knowledge base to that experience makes complete sense for agents and their customers."