DialerAI Adds Agent and Call Center Features

Star2Billing has added inbound and outbound call-center capabilities to its DialerAI multi-tenant auto-dialer solution.

The new call-center tools allow creation of agents and queues within DialerAI. Once leads and prospects are called or agents receive calls, DialerAI’s automatic call distribution (ACD) intelligently routes the calls to the appropriate agents based on the selected ring strategy. This can also be used with skills-based routing.

Leads and prospects can be called using the power dialer features, which rely on an algorithm to increase agents' talk time.

Agents use their VoIP phones to connect to DialerAI.

"Agent support is one of the most requested features from our customers," said Areski Belaid, chief technology officer at DialerAI, in a statement. "This development is really exciting for us as it develops toward a one-stop shop for your call center requirements."