DATEL Updates Contact Center Software



DATEL Software Solutions has announced the latest release of the Unified Contact Center SWEET! (UCCS) for Avaya IP Office, Release 8.1.0, that provides users with an entirely Web-based contact center reporting and monitoring tool for both agents and groups.

UCCS contact center management solutions enable businesses of any size to gain valuable insights into their telecommunications activity with both real-time and historical solutions.  UCCS allows businesses to get reporting on and monitor real-time activity of all agents and hunt groups.  Using this information, organizations can make better informed business decisions to improve customer service, increase sales and enhance their productivity.

“We are so excited about Release 8 because it brings more than a new look and feel to DATEL’s contact center solutions,” said Dan Lemke, principal of DATEL Software Solutions, in a statement. “Release 8 provides users with a streamlined solution for their contact center monitoring and reporting with more customization options than ever before.  We understand the challenges that a lot of companies face with managing their communications, and we wanted to provide them with tools that actually fit their needs.  This was the foundation when we started designing Release 8, always keeping in mind three key concepts: simplicity, flexibility and scalability.”