Cyara Launches Agent Call Recording

Cyara Solutions, provider of an omnichannel discovery, testing, and monitoring platform for customer experiences, has launched its Agent Call Recording product, enabling businesses to test for the existence and quality of call recordings in their databases.

"Particularly for global financial service and insurance companies, the regulatory requirements for customer service call management are intense," said Alok Kulkarni, CEO of Cyara, in a statement. "Cyara introduces the first fully integrated solution that both tests and provides detailed analytics on the quality of service calls. We're solving for a huge pain point in the industry."

In addition to securely monitoring and testing customer calls, Cyara’s technology can pinpoint and report on customer service roadblocks or issues while service calls are taking place. This will allow companies to understand barriers impacting customer care.