Connect First has launched Reporting Studio, a reporting tool that enables users to measure and monitor contact center performance, gain operational insights, and improve key performance indicators.
The features in Reporting Studio include the following:
- Customizable reports and dashboards;
- Customizable standard reports;
- Historical data;
- Near real-time data;
- Mobile capabilities;
- Service-level agreement adherence; and
- Ad hoc reports.
To accompany the product launch, the cloud-based contact center software company also announced unlimited data storage to provide customers additional protection and business opportunity. The company now stores all data for the lifetime of the customer.
"Just think of the possibilities with years worth of data and all the ways you can customize it during moments of breakthrough," said Steve Bederman, Connect First's CEO, in a statement. "Having total control over your data gives you more power over driving business decisions, not to mention regulation breach protection."