Clarity Connect has launched a cloud contact center solution for Microsoft Office 365 and Skype for Business. Clarity Connect clients can now gain all the advantages of a cloud contact center while still taking advantage of their investments in Office 365 or Skype for Business.
"Clarity Connect is the most significant and fully-realized cloud contact center solution for Office 365 available on the market," said Jon Rauschenberger, chief technology officer at Clarity, in a statement. "No other vendor can provide the full-featured functionality of Clarity Connect with the seamless interaction with Office 365 and Skype for Business."
Clarity Connect's new cloud-delivery model enables clients to move their contact center to the cloud, regardless of whether they have Office 365 or Skype for Business (on-premises or fully hosted). This capability is provided in partnership with select cloud-hosting providers.
This model is flexible and helps clients keep their cloud deployment options open. For example, clients could migrate their contact center to Office 365 now, or choose to migrate later and have Clarity Connect seamlessly transition alongside them later.
Clarity Connect was developed exclusively for and is native to Skype for Business. Clarity Connect does not duplicate or complicate Skype for Business' infrastructure or call control, has full access to its unified communications and collaboration functionality, and retains Skype for Business' excellent voice quality and reliability. Best of all, there's no need for additional on-premises infrastructure or additional software clients, reducing costs and improving efficiency
Clarity is a Microsoft Gold partner and leverages Lync and Skype for Business as its communication platform.