Chatbox has launched an integrated messaging ecosystem to help businesses deliver hyper-personalized, messaging-based customer experiences at scale across texting, chat, and social channels.
"The Chatbox team is helping businesses transition to the brave new world of conversational commerce. Our solution helps customer-focused brands glue together the technologies needed to deliver hyper-personalized experiences at scale. These businesses require an open, flexible, and extensible ecosystem that seamlessly integrates their existing technologies and investments," said Phil Gordon, CEO and founder of Chatbox, in a statement. "We're able to help companies deliver game-changing experiences their customers expect and deserve."
The Chatbox platform is omnichannel, supporting multiple commuinications platforms, such as SMS, live chat, Facebook Messenger, WeChat, LINE, RCS, Twitter, and others. It also uses artificial intelligence and natural language processing and is compatible with AI engines, such as Amazon Lex and Google DialogFlow. Other features include the following:
- Instant Apps, which pprovide for the exchange of rich, structured data in a secure app-like experience directly from within messaging flows. Customers can sign forms or pay invoices, change their flights, or submit an insurance claim, all without leaving the conversation. Checklists, wizards, rich-media, e-signatures, payments and more are built using a drag-and drop builder that requires no engineering expertise. Instant Apps can be interjected directly into any conversation on any channel with no loss of context.
- Integrations: Connect CRM and API sources, surfacing the right information at the right time.
- Agent Tools: Escalate conversation to humans, along with the full context of automated conversations as well as structured data collected via Instant App.
- Analytics: Measure the efficiency of the solution in real-time.