CallVU Joins NICE inContact DEVone Program

CallVU has joined the NICE inContact DEVone development program and now provides intelligent self-service options for CXone customers on CXexchange, NICE's centralized marketplace for developers to market and sell their CXone-based applications.

Companies using CXone can now engage with customers in their preferred channels and will benefit from CallVU's solutions, including a rich digital interactive experience with visual IVR, advanced agent-caller collaboration, and service bots.

CallVU diverts service calls to digital self-service. Users can maximize existing mobile and website apps and serve them to callers during live calls. With the CallVU Collaboration Module, agents and callers can share rich content, including images, videos, and forms.

"CallVU is excited for this partnership with NICE inContact and being part of CXexchange," said Ori Faran, founder and CEO of CallVU, in a statement. "Our technology helps organizations to enhance customer experience across all communication channels while relieving the pressure from contact center agents. We're happy to have these capabilities now integrated with CXone."

"Our research emphasizes how important it is to give consumers a choice of interaction channels during their customer experience journey," said Paul Jarman, CEO of NICE inContact, in a statement. "Offering a Digital Engagement Hub as part of CXone improves the digital experience for consumers and drives greater efficiency in contact center operations. We welcome CallVU as part of the DEVone program and CXexchange marketplace."