CallTrackingMetrics, a provider of call tracking and automation software, has released Auto Dialer, which automatically connects call center agents with prospects and customers in need of service.
This feature automates outbound calls based on customized criteria and timeframes. By defining rules and milestones in the Auto Dialer's control panel, call center managers can keep the flow of outbound calls strategically in line with agent availability and caller behavior.
"The Auto Dialer a fantastic way to reduce inefficiencies in your agents' days and make them more successful. They no longer have to do things like dial the phone number, listen to voicemails, busy tones, and no-answer or manually leaving voicemails. It does it all for them. They can focus more on closing sales and delighting customers," Todd Fisher, CEO of CallTrackingMetrics, in a statement.
The Auto Dialer works seamlessly with existing tools and configurations in CallTrackingMetrics, such as call queues, interactive voice response system menus, Smart Routing, and FormReactor.