CallTower Partners with Clarity Connect

CallTower, a provider of cloud-based unified communications and collaboration solutions, and Clarity Connect, a software development firm with expertise in building products based on Microsoft's Universal Communications platform, have partnered to enable growing businesses to use Microsoft Skype for Business with a fully native contact center solution in a hosted environment.

Clarity Connect adds call management capabilities to direct instant message, calls, Web chat, and email for internal groups or traditional customer/user communications. All of these are native to Microsoft Skype for Business.Its contact center solution, exclusively built for Skype for Business, enables organizations to bring Skype for Business to their contact centers, and extends the power of contact center applications to the rest of the enterprise.

"Clarity Connect provides our customers with robust contact center functionality integrated into Skype for Business," said William Rubio, CallTower's chief revenue officer, in a statement. "Connect extends our hosted Skype for Business platform with familiar user interface queues that make learning and using the product easy."