CallMiner Advances Cloud-Based Speech Analytics with Eureka Express Mining



Callminer, a provider of speech analytics for automating contact center and agent performance management, has released Eureka Express Mining, a high-performance analytics service for enterprises that need to extract post-call insights as quickly as possible.

Eureka Express Mining is aimed at call centers with time-critical processes such as sales lead follow ups, when contacts need to be analyzed immediately to determine the most qualified opportunities. Driven by architecture updates in the latest release of CallMiner's speech mining platform Eureka, Express Mining customers can now have full-scale call analytics delivered from the cloud within minutes of call completion.

"We have differentiated ourselves from every other competitor in the industry with Express Mining and the latest update to the Eureka speech analytics platform," said Terry Leahy, CEO, CallMiner, in a statement. "No one else can match this level of speed to intelligence for post-call analytics, which typically requires complex categorization and scoring."

CallSource, a leading call-tracking soluions provider, is one of the first CallMiner customers to utilizeEureka Express Mining. "This new service offering has allowed us to very quickly run advanced analytics on our phone conversations," said Brad Barnett, president at CallSource, in a statement. "We are now seeing an average turnaround time of six minutes per call, which is a critical use case for our speech analytics deployment."