CallCabinet Partners with Call Journey

CallCabinet, a provider of cloud-based call recording, quality assurance, and analytics, has partnered with Call Journey, a provider of conversation analytics.

This partnership offers users a subscription service that enables them to extract rich, actionable insights from call recordings from CallCabinet's Atmos call recording as a service platform.

"Call Journey is proud to be partners with CallCabinet, which is known industrywide for their groundbreaking innovations. Working together, we will deliver a next-generation solution that marries the latest in natural language processing and artificial intelligence into a contact center solution," said Paul Humphrey, CEO of Call Journey, in a statement.

"CallCabinet seeks partners that provide state-of-the-art technologies. Call Journey consistently exceeds expectations and provides top-quality technology services that powerfully enhance our offerings. Together, we bring over 100 years of collective expertise to bear for our clients," said Ron Romanchik, chief revenue officer at CallCabinet, in a statement.