Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, has further expanded into the Avaya marketplace by directly integrating its software with the Avaya IP Office (PBX) platform and Avaya Aura Contact Center Select (ACD).
"This latest integration is good news for the Avaya community and partners who resell Avaya equipment to midsized organizations, which often struggle to provide multichannel customer care with technologies built for larger enterprises," said Calabrio president and CEO, Tom Goodmanson, in a statement.
Calabrio's direct integration with the Avaya Aura Contact Center and IP Office adds to an expanding list of available Calabrio ONE integrations, including the Avaya Aura Call Center Elite on the Communications Manager platform and the Avaya Aura Contact Center (ACCC) and Communications Server 1000 platform.
"Avaya customers who use the IP Office platform now can easily and seamlessly access Calabrio's Workforce Optimization applications, including call recording and quality management, workforce management (WFM) and analytics (CAS), which offer immediate opportunities for improving contact center effectiveness through evaluation and coaching," Goodmanson said.