Calabrio Integrates WFO Platform with Avaya Aura Contact Center



Calabrio, a contact center workforce optimization (WFO) and analytics software provider has continued its expansion of its Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.

Calabrio said that the integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.

"We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and CEO, Calabrio, in a statement. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."

Calabrio's direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.