CTIntegrations, a software development and system integration company focused on contact centers, has added Altura Communication Solutions, a provider of unified communications and data networking solutions, to its reseller network.
Altura will now be able to market and sell CTIntegrations' CT Suite, a contact center platform that provides the interface for omnichannel automation, management, and routing of a wide range of agent tools and customer data.
"With their experience in multiple system integration, their extensive managed services offerings, and their outstanding service-oriented team, Altura is a welcome addition to the CTIntegrations reseller network," said David Garlich, CEO of CTIntegrations, in a statement. "All of us here at CTIntegrations are excited about this partnership and working together to help customers leverage their contact center solution to add value to their operations, deliver a more satisfying experience across multiple channels, and achieve their sales and services goals."
"CTIntegrations brings our customers a tremendous productivity tool, enabling an omnichannel contact center solution across email, chat, and video, for a seamless contact center interaction with an easy and friendly user experience," said Bob Blazek, CEO and president of Altura, in a statement.
CTIntegrations' CT Suite R3.0 is a web client solution that provides contact center agents with a single pane of glass across all channels, including a new collaboration channel and enhancements to reporting and search functionalities. The solution provides client-side and server-side integration of communication controls and screen pops with a wide array of contact center and back-office applications, with capabilities accessible anywhere via any device.