CTIntegrations Products Rated Avaya-Compliant

CTIntegrations, a software development and system integration company focused on the contact center, today announced that its CT Suite R3.0 solution and CT Suite Web Client R3.0 are compliant with key customer engagement solutions from Avaya.

CT Suite R3.0 is a web client solution that provides contact center agents with a single pane of glass across channels. The solution provides client-side and server-side integration of communication controls and screen pops with a wide array of contact center and back-office applications. Deployed via web client rather than requiring software on every desktop, the capabilities of CT Suite R3.0 are accessible anywhere via any device.

The CT Suite R3.0 solution is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 7.0, Avaya Aura Application Enablement Services 7.0, and Avaya Aura Session Manager 7.0. Additionally, CT Suite Web Client R3.0 is also compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 7.0 and Avaya Aura Application Enablement Services 7.0.

"CTIntegrations is proud to work with Avaya to deliver interoperability between agent applications and the Avaya contact center platform, helping businesses collaborate more effectively with customers while also optimizing technology investments," said David Garlich, CEO of CTIntegrations, in a statement. "This latest Avaya-compliant solution from CTIntegrations makes it easy for agents to provide informed, consistent, and highly satisfying levels of customer service via a truly omnichannel and collaborative interface."

The interoperability of CTIntegrations and Avaya solutions also enables businesses to improve call handling, the flow of customer data, and agent performance. The new collaboration channel in CT Suite R3 brings together voice, email, video, and desktop sharing, enabling agents and customers to interact in virtually any way across any channels.

CTIntegrations is a Technology Partner in the Avaya DevConnect program, an initiative to develop, market, and sell third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

"Technology partners such as CTIntegrations are helping Avaya make our customer engagement solutions even more valuable for our customers," said Eric Rossman, vice president of developer relations at Avaya, in a statement. "Thanks to successful compliance testing, customers can be confident in the interoperability between their Avaya contact center and the applications and multi-touch collaboration capabilities powered by CTIntegrations' CT Suite."