CFI Group Systemizes Customer Survey Data



CFI Group, a customer satisfaction technology and analytics firm, has released a cloud-based project management tool, Online Action Planning (OAP).

The new tool enables organizations to share the feedback with others in the organization, empowering the company to develop and implement action plans to address satisfaction issues. OAP integrates with CFI Group's Customer Feedback Insights Platform, giving operational executives and customer experience professionals tools to proactively design, manage, and track their customer-driven initiatives.