Bright Pattern, a provider of contact center software, has partnered with NewGO, a provider of customer experience solutions, to deliver strategic CX solutions in Latin America.
The partnership combines Bright Pattern's contact center software with NewGO professional services.
"At NewGO, we focus on being a real partner to our clients and accompanying them in their contact center challenges to help them to differentiate and deliver excellent service," said Manuel Varela, CEO of NewGo, in a statement. "We apply a similar strategic partner methodology with our technology partners in order to provide a seamless experience and effortless technology transformation to our clients. We are excited to partner with Bright Pattern to bring a truly innovative omnichannel contact center platform to the Latin American market."
"With so many vendors in the customer service space, innovation is the key to success, and NewGO continues to embrace it at every turn," said Michael McCloskey, CEO of Bright Pattern, in a statement. "NewGO provides some of the most dedicated services and has created a team of contact center professionals that are there to ensure your environment is set up to meet specific business needs. We are looking forward to a long and successful relationship."