Bright Pattern, a provider of multichannel cloud contact center software, is partnering with Dizzion, a provider of end-user computing services, combining the security and compliance benefits of a virtual desktop with omnichannel communications.
Bright Pattern chose to partner with Dizzion because Dizzion's solution fully supports softphone integration and video, allowing for reliable communication within virtual desktops.
"Dizzion is excited to partner together with Bright Pattern given our mutual focus on providing best-in-class end user experience to our customers," said Sean McCaffery, senior director of channel sales at Dizzion, in a statement. "Our offerings are complementary to provide agents and work-at-home employees flexible, secure, and robust solutions to innovate and drive growth."
"The partnership of Bright Pattern and Dizzion brings tremendous value to companies who want the security and compliance benefits of a virtual desktop combined with enabling omnichannel communication with their customers," said Darren Prine, senior sales executive at Bright Pattern, in a statement. "This is a brilliant strategic partnership where both companies and customers win."