Bright Pattern Integrates with Loxysoft ProScheduler

Bright Pattern, an omnichannel contact center software vendor, has integrated with Loxysoft's workforce management solution, ProScheduler.

The Bright Pattern and Loxysoft ProScheduler integration provides customers with the following:

  • Optimized schedules;
  • Reports for monitoring;
  • The ability for agents to change shifts and request leave and vacation time;
  • Integrations with popular payroll systems and
  • Management of collective agreements and work rules.

"Staffing contact centers with the right amount of agents can be a difficult task resulting in decreased profitability if accurate forecasting tools are not used," said Michael McCloskey, CEO of Bright Pattern, in a statement. "ProScheduler by Loxysoft provides customers with all the tools they need to properly staff their centers. The WFM solution has enterprise features but remains truly user-friendly. Our partnership provides companies of all sizes with an all-in-one contact center solution to improve CSAT and ROI."

"Bright Pattern's vision of the future of omnichannel call center solutions perfectly aligns with ProScheduler's view of how an app can help transform a call center from both the operations and human resource perspective," said Sean Vierling, president of Loxysoft. "The integration of ProScheduler into Bright Pattern's platform will only enhance both softwares' ability to improve the efficiency and effectiveness of a client's call center operations."