BrantTel Networks Partners with Interactive Intelligence

BrantTel Networks, a Canadian technology service provider and system integrator of cloud, unified communications, contact center solutions, and connectivity, has signed a Gold Partner agreement with Interactive Intelligence enabling it to market, sell, and support Interactive Intelligence's PureCloud Engage customer engagement cloud solution.

"The extensive features and flexibility of PureCloud Engage will ensure our customers get the advanced cloud services they'll need to improve their customer engagement strategy, increase operational efficiencies, and remain competitive in today's market," said Frank Mirecki, director of technology at BrantTel Networks, in a statement.

PureCloud Engage's microservice architecture is built atop Amazon Web Services Cloud and available on a month-to-month, pay-as-you-go subscription. Its functionality includes omnichannel routing, speech-enabled IVR, recording and quality management, outbound campaigns, CRM integrations, graphical scripting, and the ability to plug into other apps and cloud services. PureCloud Engage also includes unified communications and collaboration capabilities.

"BrantTel's more than 30 years of experience designing and deploying customer-focused contact center solutions ensures that our joint customers will get the most out of PureCloud Engage," said Darren Gill, vice president of channels at Interactive Intelligence, which was just acquired by Genesys. "This experience, combined with BrantTel's broad range of project management, professional services, and support capabilities, also ensures that customers will get a personal touch from a committed partner."