Balto, providers of a real-time guidance platform for contact centers, has partnered with NobelBiz, a contact center solutions provider, to offer its artificial intelligence (AI) tools as part of the NobelBiz contact center suite.
The partnership integrates Balto's AI-powered guidance for agents into the NobelBiz OMNI+ platform.
"NobelBiz and Balto both have a joint passion: enabling the modern sales or customer service worker to be as effective as humanly possible," said Marc Bernstein, founder and CEO of Balto, in a statement. "NobelBiz offers robust voice carrier services and cloud contact center software, and by giving our customers the power to scale excellent conversations to their entire organization, Balto's real-time guidance is the perfect complement. By coming together, we have a complete system that brings peace of mind to contact center managers."
"Now with Balto, we offer our customers sophisticated, real-time guidance, coaching, and QA at their fingertips," said Steve Bederman, president of NobelBiz, in a statement. "This empowers our customers, across all markets, to improve essential business KPIs, such as agent ramp time and retention, [customer satisfaction, and Net Promoter Score]."