Avtex Acquires Contact Center Solutions Provider Digital Voice Systems

Avtex, a provider of integrated customer experience technologies, and a Microsoft gold partner and Interactive Intelligence (ININ) platinum elite partner, announced today that they have acquired Digital Voice Systems (DVS), a contact center, CRM and enterprise communications solution provider.

For over 25 years, DVS has been delivering award winning CX solutions throughout North America. As a focused Elite Partner with ININ, DVS was ININ’s third largest volume partner in 2014, and has been deploying the CIC, CaaS and now PureCloud solutions since 1998.

“This acquisition brings two of the top ININ partner’s together, incorporating exceptional talent and further strengthening our technical capabilities,” said George Demou, president and CEO, Avtex, in a statement. “Everything we do is focused on one goal: to deliver the very best customer experience to our clients customers, our innovation and technical know-how help us accomplish this. We are very excited to welcome the DVS talented team to Avtex.”

“This presents a wonderful opportunity for the employees and customers of DVS,” Tom Parrott, president and founder, DVS, in a statement.  “Besides the shared Interactive Intelligence relationship, we are excited to bring our existing customers the benefit of the additional resources and services, as well as the expertise of the Avtex Microsoft practices. They truly are a breadth and depth organization and their commitment to customer experience really supports this move.”