Avaya Partners with Noble Systems

Avaya is partnering with Noble Systems to enhance Avaya IX Contact Center solutions with additional toolsets, including gamification for employee engagement and data analytics solutions for intelligent automation of processes.

"We are pleased to partner with Noble Systems to provide additional customer experience (CX) solutions for our global users," said Eric Rossman, vice president of alliances and partnerships at Avaya, in a statement. "Customer expectations continue to evolve rapidly, requiring companies to develop a far broader set of capabilities for rewarding customer engagement. Outbound interactions are an integral component of any customer service strategy, to help ensure agents are enabled to deliver high-quality service and convenience to create the best possible experiences for their customers."

The partnership will allow Avaya to offer the following:

  • The Noble Gamification solution;
  • Noble Contact AI, a contact optimization and best time/best channel to contact engine.
  • The Noble IQ business analytics tools, providing multisite and multivendor enterprise campaigns, regulatory compliance management and best time to contact capabilities, and improved right party contacts for Avaya Proactive Outbound (POM) users.

"Like Avaya, Noble Systems has a proven track record of delivering innovative contact center solutions, with more than three decades of experience helping organizations manage customer communications," said Chris Hodges, senior vice president of sales and marketing at Noble Systems, in a statement. "We are excited to bring Noble's powerful campaign strategy and dynamic gamification platforms to Avaya's global users, adding value to their customer contact operations and providing new market opportunities for both of our companies."

The new solutions will be available in the second quarter of this year.