Avaya Adds to Spaces Platform

Avaya today introdced capabilities for Avaya Spaces, its collaboration platform, that offers evolved unified communications capabilities via users' preferred devices.

Artificial intelligence-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud CPaaS (Communications Platform as a Service) can now  extend existing on-premises calling technology with Avaya Spaces. 

"We designed Avaya Spaces to be an immersive collaboration platform that supports the composable enterprise, enabling organizations to move at the speed of their customers and employees," said  Anthony Bartolo, executive vice president and chief product officer at Avaya, in a statement. "Businesses are adapting and scaling faster to meet the needs of the experience economy by shifting from monolithic software to more agile, services-based applications, and Avaya Spaces uniquely enables this leap forward. Avaya Spaces users also benefit from some of the most advanced, cloud-based AI as well as a client-less architecture for an exceptional and easy-to-use experience." 

New capabilities for Avaya Spaces include the following: 

  • Enhanced calling to contact anyone inside or outside the organization via voice  or video;
  • The ability to search and merge contacts from multiple devices, and transfer, merge, and manage multiple concurrent calls for conferencing;
  • Off-the shelf and purpose-built integrations for CRM, customer support, robotic process automation, productivity and more;
  • The ability to overlay speakers on top of presented material;
  • Enhanced audio for calls and video meetings; and
  • The ability to hold interactive meetings with thousands of participants and take advantage of a 61-person concert view.