Audian and Xarios Launch Dimensions Real-Time Call Analytics

Audian, a telecom software company, has released Dimensions, a real-time call analytics solution powered by Xarios Technologies, a developer of advanced telephony applications.

Integrated into Audian's Hosted Voice telecom solution, Dimensions provides call logging, real-time call analytics, and display technologies.

"At our core, Audian is a software company, so we recognize the power that accurate, real-time call data can provide our customers as they look to grow their businesses," said Brandon Bazemore, CEO of Audian, in a statement. "Working with our partners at Xarios, we have created a simple, easy-to-use platform through which our customers can quickly and intuitively create custom call reports in their Audian Customer Portal."

Audian's call analytics feature allows users to observe, both visually and audibly, how calls were received and where they were routed. These features provide businesses a true picture of any call and detailed agent and queue performance reports. Additionally, real-time information can be displayed on any TV with an Amazon FireTV stick.

"Audian has built a sophisticated but customer-friendly VoIP system which seamlessly integrates with our analytics product, providing a wealth of easy-to-access data that their customers can utilize to make key business and staffing decisions," said Robin Russell, CEO of Xarios, in a statement. "These features are especially true in today's remotely distributed workforce. Businesses need to maintain the highest level of customer service in the face of such unique challenges."